Refund Policy

If your item(s) arrive damaged or you receive the wrong item, please contact us within 5 days of delivery at truerubee@gmail.com with

• your order #

• photos of product

• photos of packaging shipped in

 

​We will do our best to make it right! However, gemstones cannot be recreated exactly as they are, everyone is different and unique, if it is damaged beyond repair we will have to substitute another gemstone of your choice. We will work with you if this is the case.

 

Manifest happy and healthy shipping with us!

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If you want to return an item because you are unsatisfied, return shipping will be your responsibility, please ensure you are buying intentionally here!

 

As a small business every expense is important and we greatly appreciate your support.

 

A full refund will be issued once we have received the item(s) being returned.

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No partial refunds will be given if you are unsatisfied with the item(s) you ordered.